Sophie has a strong passion for engaging with seniors and empowering them to remain independent and connected to their community. She has experience across a broad range of person-centred sectors, including teaching and NDIS. In all her roles, she has demonstrated a strong commitment to providing high-quality care and support to those in need. Sophie has recently joined Baldwin Living as a Care Partner and is excited to continue making a positive impact on the lives of seniors.

Sophie has exceptional communication skills and is highly empathetic, which enables her to connect with seniors and understand their needs. She is a skilled problem-solver and has the ability to think on her feet when faced with challenging situations. Sophie is dedicated to providing person-centred care and always goes above and beyond to ensure her clients’ well-being.

Sophie is passionate about living an active and healthy lifestyle. She enjoys running and hiking, getting outdoors and exploring nature. She believes that staying active is essential for maintaining good physical and mental health. Sophie is also family-oriented and loves spending time with her two adult daughters.

Sharon brings a wealth of clinical experience to the HomeServe team, having served over 40 years in the aged care, community care, and home care services industry following her nursing training.

With her deep clinical understanding, Sharon is dedicated to ensuring that her clients can continue to live independently and safely at home, with the support they need. She enjoys the challenges that each day brings and finds great satisfaction in putting a smile on people’s faces. Sharon works closely with her clients and their families, developing individualised care plans and providing comprehensive support to meet their needs.

In her spare time, Sharon enjoys spending time with her family, grandchildren, and friends. She is an avid walker and can often be found taking her 15-year-old Jack Russell, Billy, on daily walks around Hobart. Sharon’s commitment to her clients, positive attitude, and love of life make her an asset to the HomeServe team.

With a deep passion for enhancing the lives of older adults and vulnerable individuals, Margaret Falconer is a highly experienced professional in the aged care and community services sector. Her career spans over 20 years in the disability sector and 15 years in aged care, where she has worked across residential aged care, home care, and community support services.

Known for her compassionate and person-centred approach, Margaret has extensive expertise in dementia care, disability support, and palliative care. She excels at building meaningful relationships with clients, families, and multidisciplinary teams, ensuring that every individual receives the highest standard of care with dignity and respect.
Margaret’s skills extend to care coordination, advocacy, and implementing programs that enrich the quality of life for those she supports. She is a strong advocate for inclusivity and works tirelessly to promote a supportive and empowering environment for all individuals.
Outside of her professional work, Margaret has an adventurous spirit. In 2024, she embarked on an incredible journey, walking 600 km of a 900 km pilgrimage through France. She also once took the ultimate leap—skydiving in 2000. A passionate long-distance hiker, she finds joy in pushing her limits and exploring the world on foot.

Margaret remains dedicated to making a lasting impact in the lives of those she serves, bringing care, compassion, and a sense of adventure to everything she does.

With over 15 years of experience working in the community, Jenelle Lingard is deeply passionate about supporting individuals to live fulfilling and independent lives. Her career spans disability employment, the Skilling Queenslanders for Work program at a local Neighbourhood Centre, and extensive work across the NDIS and Home Care Packages.
Jenelle’s true passion lies in Home Care Packages, where she works closely with elderly clients to help them retain as much independence as possible while providing support for tasks they can no longer manage alone. She thrives in both one-on-one and group settings, always striving to foster well-being and connection within the community.

In her spare time, you’ll likely find Jenelle at a cozy café in Scarborough with a good book in hand or enjoying the beach with her two beloved Border Collies.

Jenelle joined Baldwin Living HomeServe because of its client-focused approach. After meeting Sophie (HCP Manager) and Nicole (Village Manager), she was inspired by their genuine care and compassion for clients and knew it was the perfect place to continue making a meaningful difference.

With over three decades of experience in the freight forwarding industry, Marisa Waller built a strong foundation in administrative, PA, and EA roles, working closely with both internal and external clients. However, in 2022, she felt the time was right for a change.
In October of that year, Marisa joined Baldwin Living, embarking on a new journey in the aged care sector. She initially worked as a coordinator and administrator at Maroubra Gardens Village for a year, gaining valuable insights into the industry. She quickly found joy in connecting with residents, listening to their life stories, and understanding their journeys to Maroubra Gardens.

Baldwin Living also gave Marisa the opportunity to share her passion for art, leading fortnightly art classes for residents. These sessions became a cherished experience, fostering creativity and deeper connections within the community.

Seeking to expand her knowledge further, Marisa transitioned to HomeServe, where she took on the role of a customer support specialist. She takes pride in supporting her colleagues, tackling challenges, and finding solutions to problems.

Outside of work, Marisa treasures time with family and friends. When she has the chance, she indulges in her love for painting. She is also an avid traveller, having explored stunning destinations around the world. To start her day on a refreshing note, she enjoys early morning walks.

Godwin’s career spans across retirement living, chartered accounting firms, big and small banking institutions, fund managers, and a publicly listed IT company, over two and a half decades. He brings significant experience across all areas of finance.

Godwin is passionate about customer service and improving ‘the way we work’ by adding value to our residents and consumers, with many examples in his career where he has revamped finance systems and processes, and data flow to finance from all other areas. He has led large teams throughout his career and was a finalist in Westpac’s Finance Leader of the Year. Godwin has a strong desire to share knowledge and help people grow, as well as continuing his own learning journey, not only creating better processes and systems, but also building strong teams.

Alongside Godwin’s work, he has a love for gardening, travel, bush walking, cooking, weight training, and boxing. Each of these activities are made even better now because he can do many of these things with his eldest son. Godwin also volunteers with his wife at their local church, and is heavily involved in his children’s sporting, robotic, and other extra-curricular activities.

As the eldest grandchild of the late Tony Baldwin (Founder), Ben is on a mission to take the family business to the next level and push it to become the leading mid-sized retirement operator in Australia.

In his dual roles as Asset Manager and Executive Director, Ben works closely with the Board, Executive, and Operations teams to create safe, enjoyable, and fulfilling lifestyles for all residents. Ben believes that a great leader is one who leads with action and empathy. He is committed to these values, making him a natural fit as the Group’s operational growth and compliance lead across the village and HomeServe businesses.

Ben’s commitment to providing the highest standards of care and service to residents is evident in his role as Group administrator for the Australian Retirement Village Accreditation Scheme (ARVAS) and Retirement Living Code of Conduct. He takes pride in ensuring that every aspect of the business meets and exceeds industry standards.

Ben’s academic background is in business administration from Macquarie University. Previously, he gained valuable professional experience in several sectors, including Hospitality, Human Resources, Media, and Enterprise Software Sales. He’s worked in businesses of all structures and sizes, giving him an appreciation of the unique challenges that each face.

Beyond work, Ben is an intrepid traveller, keen green thumb, and his favourite activities include hiking, surfing, and skiing. He also volunteers with WIRES, trained in the rescue, rehabilitation, and release of injured Australian wildlife.