Sophie Byrne
National HomeServe Manager
Sophie has a strong passion for engaging with seniors and empowering them to remain independent and connected to their community. She has experience across a broad range of person-centred sectors, including teaching and NDIS. In all her roles, she has demonstrated a strong commitment to providing high-quality care and support to those in need. Sophie has recently joined Baldwin Living as a Care Partner and is excited to continue making a positive impact on the lives of seniors.
Sophie has exceptional communication skills and is highly empathetic, which enables her to connect with seniors and understand their needs. She is a skilled problem-solver and has the ability to think on her feet when faced with challenging situations. Sophie is dedicated to providing person-centred care and always goes above and beyond to ensure her clients’ well-being.
Sophie is passionate about living an active and healthy lifestyle. She enjoys running and hiking, getting outdoors and exploring nature. She believes that staying active is essential for maintaining good physical and mental health. Sophie is also family-oriented and loves spending time with her two adult daughters.
Chantelle Byrne
Care Partner NSW – Sydney Northern Beaches & North Shore
Chantelle joined the team in June 2022, bringing with her over 14 years of experience in the home care sector. Chantelle works closely with her clients and their families, providing them with guidance, information, and organising care worker appointments. Her role also includes developing care plans, conducting annual reviews, and bringing together allied health professionals to provide comprehensive support to her clients.
Chantelle is passionate about delivering the best possible outcomes for her clients and is dedicated to helping them achieve their goals and live their lives to the fullest. She takes great pride in her work and is committed to providing excellent care and support.
When she is not working, Chantelle enjoys pursuing her lifelong passion for tap dancing, which she has been doing since she was 10 years old. She also enjoys spending time with her family and beautiful golden Labrador, who accompanies her on long walks in her free time.
Margaret Falconer
Care Partner Victoria
With a deep passion for enhancing the lives of older adults and vulnerable individuals, Margaret Falconer is a highly experienced professional in the aged care and community services sector. Her career spans over 20 years in the disability sector and 15 years in aged care, where she has worked across residential aged care, home care, and community support services.
Known for her compassionate and person-centred approach, Margaret has extensive expertise in dementia care, disability support, and palliative care. She excels at building meaningful relationships with clients, families, and multidisciplinary teams, ensuring that every individual receives the highest standard of care with dignity and respect.
Margaret’s skills extend to care coordination, advocacy, and implementing programs that enrich the quality of life for those she supports. She is a strong advocate for inclusivity and works tirelessly to promote a supportive and empowering environment for all individuals.
Outside of her professional work, Margaret has an adventurous spirit. In 2024, she embarked on an incredible journey, walking 600 km of a 900 km pilgrimage through France. She also once took the ultimate leap—skydiving in 2000. A passionate long-distance hiker, she finds joy in pushing her limits and exploring the world on foot.
Margaret remains dedicated to making a lasting impact in the lives of those she serves, bringing care, compassion, and a sense of adventure to everything she does.
Sarah Maguire
Care Partner NSW
Sarah Maguire is a dedicated professional with a diverse background in hospitality, naturopathy, and aged care. With over 20 years of experience as a qualified Naturopath in both retail and private practice, she has developed a deep understanding of holistic health and well-being. Her passion for supporting others led her to the aged care sector, where she has spent the past eight years working in both the Commonwealth Home Support Program (CHSP) and Home Care Packages (HCP). In August 2024, she joined Baldwin Living, continuing her commitment to helping elderly individuals maintain their independence and quality of life.
Sarah holds a Bachelor of Psychology, a qualification in Naturopathy, and a Diploma of Dementia Care. Her expertise allows her to provide compassionate, person-centered care, ensuring that seniors feel supported, valued, and empowered to live comfortably in their own homes.
Outside of work, Sarah enjoys spending time with her husband, daughter, son, and their beloved border collie. She loves taking her dog to the beach, trying new recipes in the kitchen, catching up with friends, and embarking on new adventures. She also has a natural ability to connect with people, always eager to meet new individuals and hear their unique stories.
Jenelle Lingard
Care Partner QLD
With over 15 years of experience working in the community, Jenelle Lingard is deeply passionate about supporting individuals to live fulfilling and independent lives. Her career spans disability employment, the Skilling Queenslanders for Work program at a local Neighbourhood Centre, and extensive work across the NDIS and Home Care Packages.
Jenelle’s true passion lies in Home Care Packages, where she works closely with elderly clients to help them retain as much independence as possible while providing support for tasks they can no longer manage alone. She thrives in both one-on-one and group settings, always striving to foster well-being and connection within the community.
In her spare time, you’ll likely find Jenelle at a cozy café in Scarborough with a good book in hand or enjoying the beach with her two beloved Border Collies.
Jenelle joined Baldwin Living HomeServe because of its client-focused approach. After meeting Sophie (HCP Manager) and Nicole (Village Manager), she was inspired by their genuine care and compassion for clients and knew it was the perfect place to continue making a meaningful difference.
Paul Burkett
Chief Executive Officer & Executive Director
Paul is a highly experienced business leader with a distinguished career spanning 40 years in various forms of resident and guest accommodation and care. His career began in Hospitality, where he worked as General Manager for 4 & 5-star hotels and resorts both nationally and internationally. Paul’s innovative thought leadership led to his appointment as Chairman of the Australian Hotels Association NSW.
He then ventured into the Retirement Living sector and led the growth of a group from an initial base of five villages in NSW to over 30 villages across five states. This rapid growth culminated in the group’s acquisition by a major national property corporation.
In 2011, Paul joined Baldwin Living, where he continues to commit his leadership, systems, and networking skills. This has enabled the business portfolio to more than double in size in just over 10 years. Paul finds the retirement living sector to be rewarding, as residents impart their life lessons and wisdom through their stories. He enjoys engaging with residents to understand their needs and working collaboratively with the residents and his team to find solutions.
Beyond his work as CEO, Paul is a strong advocate for constructive engagement between residents and operators. He has chaired the Property Council of Australia’s NSW Retirement Living Council and served as a Committee member for Leading Aged Services Australia. He is also closely involved with the NSW Residents Association.
In his leisure time, Paul enjoys outdoor activities such as cycling, surfing, and gardening. For 12 years, he was also a long-time volunteer of North Curl Curl Surf Lifesaving Club providing support as a lifesaver and water safety leader for Nippers.
Paul’s diverse range of skills and experiences make him an invaluable asset to the business, and his commitment to improving the lives of residents is a testament to his character.
Godwin Muscat
Chief Financial Officer
Godwin’s career spans across retirement living, chartered accounting firms, big and small banking institutions, fund managers, and a publicly listed IT company, over two and a half decades. He brings significant experience across all areas of finance.
Godwin is passionate about customer service and improving ‘the way we work’ by adding value to our residents and consumers, with many examples in his career where he has revamped finance systems and processes, and data flow to finance from all other areas. He has led large teams throughout his career and was a finalist in Westpac’s Finance Leader of the Year. Godwin has a strong desire to share knowledge and help people grow, as well as continuing his own learning journey, not only creating better processes and systems, but also building strong teams.
Alongside Godwin’s work, he has a love for gardening, travel, bush walking, cooking, weight training, and boxing. Each of these activities are made even better now because he can do many of these things with his eldest son. Godwin also volunteers with his wife at their local church, and is heavily involved in his children’s sporting, robotic, and other extra-curricular activities.
Ben Baldwin
Asset Manager & Executive Director
As the eldest grandchild of the late Tony Baldwin (Founder), Ben is on a mission to take the family business to the next level and push it to become the leading mid-sized retirement operator in Australia.
In his dual roles as Asset Manager and Executive Director, Ben works closely with the Board, Executive, and Operations teams to create safe, enjoyable, and fulfilling lifestyles for all residents. Ben believes that a great leader is one who leads with action and empathy. He is committed to these values, making him a natural fit as the Group’s operational growth and compliance lead across the village and HomeServe businesses.
Ben’s commitment to providing the highest standards of care and service to residents is evident in his role as Group administrator for the Australian Retirement Village Accreditation Scheme (ARVAS) and Retirement Living Code of Conduct. He takes pride in ensuring that every aspect of the business meets and exceeds industry standards.
Ben’s academic background is in business administration from Macquarie University. Previously, he gained valuable professional experience in several sectors, including Hospitality, Human Resources, Media, and Enterprise Software Sales. He’s worked in businesses of all structures and sizes, giving him an appreciation of the unique challenges that each face.
Beyond work, Ben is an intrepid traveller, keen green thumb, and his favourite activities include hiking, surfing, and skiing. He also volunteers with WIRES, trained in the rescue, rehabilitation, and release of injured Australian wildlife.