It’s simple. Book a free consultation with our friendly team or email us at homeserve@baldwinliving.com.au — no pressure, just a chat to understand what support might suit you.

We’ll guide you through the process step by step. Click here for details or contact us and we’ll take care of the paperwork together.

One of our caring case managers will visit you at home to learn more about your lifestyle, routines, preferences, and any support you already have. We’ll then create a personalised care plan with you — your goals, your way.

Yes. Home care is about your choice. You’re welcome to keep using your preferred gardener, cleaner, or allied health provider — we’ll just ensure they meet regulatory requirements and work collaboratively to support you.

In many of our retirement villages, we do. Our trusted, skilled HomeServe team members are ready to support you. Where needed, we also work with carefully selected external providers.

We do. Baldwin Living HomeServe manages all provider payments on your behalf, so you don’t need to worry about admin or invoices.

Yes. We send you a monthly statement that clearly outlines your government subsidy, service fees, and what support was delivered.

This is a contribution some people may need to pay, based on their income. Services Australia assesses this via an Income Assessment form. We can help you complete it and understand what it means for your care.

There’s no cost to chat, explore your options, or begin a care plan with us. Any formal costs will be fully explained before anything begins.

As a recipient of aged care, you are protected by the Charter of Aged Care Rights, which ensures respect, dignity, privacy, and choice. We’ll provide you with a copy and discuss what this means in everyday language.

From 1 November 2025, the Government will introduce the Support at Home program, which will replace the current Home Care Package system. We’ll support you through these changes, and your services will continue as usual for now. If anything changes for you, we’ll be in touch personally.

No — there are no immediate changes required. We’re working behind the scenes to prepare, and you’ll hear from us directly when it’s time to take action.