Book a free consultation with our friendly and knowledgeable HomeServe team or email us on homeserve@baldwinliving.com.au.

Please click here for more information.

Your case manager will meet with you in the comfort of your home to find out more about you, things you like, activities you enjoy, how your health is and how you manage daily tasks and any existing formal or informal supports you already have in place. From this information a care plan is developed in consultation with you.

You are sent via email a copy of monthly statement which outlines the allocation of Govt funding, HomeServe fees and all services that have taken place over the month.

Of course! Consumer Directed Care is all about choice and control. We do ask that they meet regulatory requirements and we will work together with your provider to tick all the boxes.

This is a fee set by Services Australia. When commencing a home care package you will need to complete an Income Assessment form. This will determine whether Services Australia deem you have income to be able to contribute to the cost of your care and services.

Baldwin Living HomeServe takes care of all the payments on your behalf.

In a number of our retirement villages we have our own skilled and caring staff who can provide your services. Otherwise we have a number of registered service providers we work closely with to ensure you are able to access safe and quality services.