My Aged Care

myagedcare.gov.au

Australia’s central access point for aged care services and support.

My Aged Care is where your aged care journey begins. It provides access to government-funded services including Home Care Packages, assessments, and eligibility pathways.
How HomeServe helps: We guide you through registration, support you with ACAT assessments, and ensure your application reflects your goals and needs.
Want help navigating the process? Call us – we can simplify it for you.

Dementia Australia

dementia.org.au

Support, education, and resources for people living with dementia and their carers.

Our Care Partners are experienced in supporting individuals and families through every stage of the dementia journey. We are here to assist both the person living with dementia and their carers—because we understand that the health and wellbeing of carers is just as important as the person they support.

With the right supports in place, people can continue to live safely and confidently at home with dementia. We recognise that caring for a loved one with dementia is both a complex and evolving challenge, as well as an extraordinary act of love. That’s why we offer practical support, including respite services, to give carers time to rest, run errands, or maintain social connections. We also provide services that enable people living with dementia to continue enjoying their interests and hobbies in a safe and supportive environment.

We are committed to walking this journey alongside you. A wide range of resources, strategies, and services are available—and often, the right support can make a real difference in the lives of both the person living with dementia and their familie.

Our Care Partners can:

• Deliver services and supports tailored to your individual needs—flexible and regularly reviewed
• Refer you to specialist teams, with your consent, when additional expertise is needed
• Provide practical resources and guidance when you’re unsure where to turn
• Collaborate with you to develop dementia-specific care plans
• Organise and fund relevant assessments
• Assist with applications for subsidies and appropriate support programs

You are not alone—we’re here to help every step of the way.

Carer Gateway

carergateway.gov.au

Government-funded support for unpaid carers – practical, financial, and emotional.

Carer Gateway offers free counselling, emergency respite, peer support, and coaching to people caring for a loved one.
How HomeServe helps: If you’re a carer for one of our participants, we’ll connect you with Carer Gateway, complete referrals on your behalf, and advocate for the help you need.
Feeling burnt out or need backup care? We can help – just ask.

Older Persons Advocacy Network (OPAN)

opan.org.au

Independent aged care advocacy and support service.

OPAN supports older Australians to understand their rights, resolve care issues, and raise concerns confidentially and without fear.
How HomeServe helps: We encourage and support client advocacy. If you’d like assistance accessing OPAN or want help resolving a service concern, we’ll help connect the dots.
Need a hand advocating for your needs? Let’s talk – we’ll guide you step-by-step.

Aged Care Quality and Safety Commission (ACQSC)

agedcarequality.gov.au

The national regulator for aged care standards and consumer rights.

The Commission upholds care standards and provides information about rights, responsibilities, and service expectations.
How HomeServe helps: We maintain full compliance and a clean audit history. We’re proactive about your rights, quality feedback, and continuous improvement.
Want confidence that your care is delivered to the highest standards? You’re in the right place – speak to our team today.