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homeserve@baldwinliving.com.au

Support at Home Is Changing

Big changes are coming to in-home aged care. We’re here to guide you through them.

From 1 November 2025, the Australian Government is introducing the new Support at Home program, replacing the current Home Care Package system. Baldwin Living HomeServe is ready.

Whether you’re receiving services or just exploring your options, we’ll help you understand what’s changing and what it means for you.

Click here to learn more about Support at Home

Same care. New model. More control.

No matter what type or level of support you require, we are committed to maximising your wellbeing and independence.

Our customised home care services and solutions for seniors are driven by you, for you.

Baldwin Living HomeServe aims to provide a supported living environment to seniors within your home settings and promote wellness and independence.

Baldwin Living HomeServe is an approved Home Care provider. We are committed to providing you with assistance in understanding the range of choices available and to help you in making informed decisions about the kind of care you can receive and how funding is spent.

We operate throughout Sydney, Brisbane, Gold Coast, Melbourne, Geelong and Hobart.

With Baldwin Living HomeServe, you’re not just receiving care, you’re gaining a Partner committed to your well-being and autonomy.

OUR SERVICES

Personal Care

Domestic Services

Meals

Companionship

Shopping / Errands

Garden Maintenance

Medication Assistance

Assistive Products & Home Modifications

WE CAN ALSO ARRANGE REFERRALS

Physiotherapy  |  Occupational Therapy  |  Home Nursing  |  Podiatry |  Dietitian

One happy homecare package recipient taking his new scooter for a spin around the Retirement Village.

Patrick was able to utilise his funding to be assessed as needing the mobility equipment, so he can continue to get out and about and enjoy being independent.

Just one of the ways a Baldwin Living HomeCare package can help you live your best life.

HOME CARE OPTIONS

With the introduction of Consumer Directed Care (CDC) by the Federal Government, the decision about how funding is spent for care at home is given to the individual. Under CDC, people now have more choice on how their care is delivered and their funding is allocated.

Baldwin Living HomeServe, being an approved provider, is set up to provide you assistance in understanding the range of choices available and to help you in making informed decisions about the kind of care you can receive and how funding is spent.

The program aims to provide long-term support where you get to choose the services and support that will make a difference to your life.

There are four levels of Home Care Packages for different levels of care and support needs:

  • Level 1 for basic care needs
  • Level 2 for low-level care needs
  • Level 3 for intermediate care needs
  • Level 4 for high-level care needs

More information on Home Care Packages and your eligibility can be found on the My Aged Care website.

Contact Us Today to Get Started

We can explain all your funding options

Click Here

STEP ONE

Call and talk with our team
(02) 9144 1588

STEP TWO

New to My Aged Care?
Waiting on a HCP?
Looking to Switch?
Private Services?
Let us work with you to find the best solution for your needs

STEP THREE

Meet with your Case Manager to talk about your circumstances

STEP FOUR

Work together and develop your bespoke care plan tailored to your specific goals and needs